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Policy

PAYMENT METHODS

PAYPAL

you can choose to pay with credit card or with your registered PayPal® account.

 

ORDERS INFORMATIONS

every order will be processed from monday to friday. if an order is placed on friday, this one will be processed from monday on, same if your order is placed during the weekend, it will be processed only from monday on. after your order is being confirmed, this one will be processed and shipped within the next 48 hours.

SHIPPING COSTS

shipping costs are estimated depending your location. for europe, all orders over 100 euros are shipped for free – under 100 euros, shipping costs 15 euros. for the rest of the world, all orders over 150 euros are shipped for free – under 100 euros, shipping costs 35 euros. depending on coupon codes and offers, those informations could variate and will be obviously communicated to you before any confirmations.

 

SIZES

house of base designs are all unique pieces and come with a unique size too. if you have any questions concerning the sizes or if you need any extra informations concerning an item(s), please, feel free to ask us at hello@houseofbase.fr

 

CHANGING AND CANCELLING YOUR ORDER

to change or cancel your order, please contact us at hello@houseofbase.fr
please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
if your goods are faulty or do not meet the description given on the site, we take the right to charge you for it on the refunded amount.

we recommend that returned goods be sent via insured, traceable delivery for your protection.
if your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. if you are interested in alternative products, please contact us by email at hello@houseofbase.fr

 

RETURNS POLICY

house of base has a 7-days return policy: you have 7 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

any claim regarding the delivery of product(s) must be submitted in 7 working days following receipt of the product(s). they must be sent in their original condition and according to the following shipping conditions. the customer must contact the customer service beforehand via e-mail at hello@houseofbase.fr and follow then the given instructions.
the customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

on receipt of the product(s) returned by the customer, the customer service shall send a confirmation of receipt of the product by e-mail.

 

EXCHANGES

purchased items are exchangeable for another one. exchanges are only processed upon receipt of returned merchandise and are based on stock availability. please return your item/s to us and simply purchase the new piece separately at houseofbase.fr/shop

 

REFUNDS

a refund will be done after the returned item has been received by our team but will not include the shipping costs or any extra expenses.