you can choose to pay with credit card or with your registered PayPal® account.
every order will be processed from monday to friday. if an order is placed on friday, this one will be processed from monday on, same if your order is placed during the weekend, it will be processed only from monday on.
house of base designs are all unique pieces and come with a unique size too. if you have any questions concerning the sizes or if you need any extra informations concerning an item(s), please, feel free to ask us at email@example.com
CHANGING AND CANCELLING YOUR ORDER
to change or cancel your order, please contact us at firstname.lastname@example.org
please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
if your goods are faulty or do not meet the description given on the site, we take the right to charge you for it on the refunded amount.
we recommend that returned goods be sent via insured, traceable delivery for your protection.
if your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. if you are interested in alternative products, please contact us by email at email@example.com
house of base has a 7-days return policy: you have 7 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.
any claim regarding the delivery of product(s) must be submitted in 7 working days following receipt of the product(s). they must be sent in their original condition and according to the following shipping conditions. the customer must contact the customer service beforehand via e-mail at firstname.lastname@example.org and follow then the given instructions.
the customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.
on receipt of the product(s) returned by the customer, the customer service shall send a confirmation of receipt of the product by e-mail.
purchased items are exchangeable for another one. exchanges are only processed upon receipt of returned merchandise and are based on stock availability. please return your item/s to us and simply purchase the new piece separately at houseofbase.fr/shop
a refund will be done after the returned item has been received by our team but will not include the shipping costs or any extra expenses.